Business Details
50 Years
experience
Emergency
services
Custom Orthodontic Appliances & Solutions
Since 1976, NEOLab has been a trusted leader in orthodontic appliance manufacturing, combining relentless innovation with dedicated quality. Our team of over 120 highly skilled technicians leverages cutting-edge technology, including 22 3D printers and SLS 3D metal printing, to deliver precision-crafted solutions that optimize chair time for orthodontists. As a family-owned and operated business, we prioritize customer service excellence, offering digital lab slips, batch shipping, and direct communication with knowledgeable technicians.Our 30,000 sq ft Andover, MA facility supports coast-to-coast service, featuring 24-hour turnaround options and a comprehensive catalog of over 3,000 orthodontic and pediatric appliance designs. We maintain our founding commitment to human-centered craftsmanship while pioneering advancements like RX Wizard, our proprietary digital prescription platform. With decades of experience and a focus on technological leadership, we empower dental professionals through efficiency-driven solutions that enhance practice profitability and patient outcomes.
Services
Orthodontic Appliance
Essix Appliance
Fixed Appliance
SLS 3D Metal Appliance
Pediatric Appliance
Details
- Year established: 1976
Highlights and features
- 45+ years of orthodontic industry leadership
- 120+ skilled technicians with specialized expertise
- 24-hour turnaround options available
- Customer service-focused business model
- Advanced SLS 3D metal printing technology
What people say
Great lab
Top-notch lab work
Outstanding customer service
Best Ortho Lab of 2024
Consistently excellent
Services
Orthodontic Appliance
Custom orthodontic appliances combine traditional craftsmanship with modern technology. Our solutions include fixed and removable options designed for precise tooth movement. Each appliance undergoes rigorous quality control to ensure optimal fit and function for patients of all ages.
Essix Appliance
Essix retainers provide discreet post-treatment tooth alignment maintenance. These vacuum-formed plastic retainers offer superior aesthetics compared to traditional wire retainers. Our digital workflow enables rapid production while maintaining exceptional dimensional accuracy for proper occlusal relationships.
SLS 3D Metal Appliance
Selective Laser Sintering (SLS) technology creates durable metal orthodontic frameworks with complex geometries. This additive manufacturing process produces lightweight yet strong appliances with precise detailing. The digital workflow reduces production time while maintaining exceptional accuracy for challenging clinical cases.
Fixed Appliance
Fixed orthodontic appliances deliver consistent tooth movement through bonded components. Our laboratory fabricates precision-fitting bands, brackets, and archwires tailored to individual treatment plans. Customizable options accommodate various malocclusion corrections while ensuring patient comfort during treatment.
Pediatric Appliance
Specialized pediatric appliances address developmental dental issues in young patients. Our designs incorporate child-friendly features while maintaining therapeutic effectiveness. Early intervention solutions include space maintainers, habit-breaking appliances, and growth modification devices tailored for primary and mixed dentition stages.
People
Bill Saurman
Owner
As NEOLab's founder, Bill Saurman established the company's commitment to craftsmanship in 1976. He continues to emphasize the importance of human expertise in digital orthodontic solutions while guiding the family-owned business through technological advancements.
Christian Saurman
CEO
Christian Saurman leads NEOLab's technological innovation as CEO. With dual expertise in technical operations and business strategy, he has expanded the laboratory's capabilities through 3D printing adoption and development of the RX Wizard digital platform.
Adam Kronoff
Chief Information Officer
Adam Kronoff oversees NEOLab's technology infrastructure and digital solutions. He plays a key role in maintaining the RX Wizard platform's security and efficiency while implementing new software tools to enhance laboratory operations and client interactions.
Olivia Koehler
Chief Marketing Officer
Olivia Koehler directs NEOLab's marketing strategy and brand development. She communicates the company's technological leadership and service excellence to orthodontic professionals through targeted campaigns and industry engagement initiatives.
Sandra Nicastro
Chief Operations Officer
Sandra Nicastro manages NEOLab's day-to-day operations across the 30,000 sq ft Andover facility. She ensures efficient production workflows and quality control standards while overseeing the expansion of manufacturing capabilities to meet growing demand.
Questions
What orthodontic appliances do you offer?
We provide a comprehensive range including Essix retainers, fixed appliances, SLS 3D metal frameworks, and pediatric solutions. Our catalog features over 3,000 designs with 24-hour turnaround options available.
How does your digital RX submission work?
Our free RX Wizard platform allows secure online prescription submission, case tracking, and lab communication. The system supports batch shipping coordination and integrates with practice management software.
What quality control measures do you use?
Every appliance undergoes multiple quality checks using precision measurement tools. Our 120+ technicians follow standardized protocols while maintaining the craftsmanship established in our 45+ year history.
Do you offer emergency services?
Yes, we prioritize urgent cases with 24-hour turnaround options. Our customer service team is available during business hours to coordinate time-sensitive requests directly with lab technicians.
How can I track my case?
Track shipments through our RX Wizard portal using the integrated UPS tracking system. You'll receive real-time updates from production completion to final delivery confirmation.
